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AI Chatbots

Step-By-Step Guide: How to Handle Customer Complaints

Customer support and service Everything you need to know Today’s consumers can access your business from your website, social media pages, email, and more. Providing an omnichannel experience—one that fosters smooth, consistent communication across channels—is key to creating a positive CX. Your organization’s first reply time (FRT)—or how long it takes a support agent to […]

By Reda Ait Maha | AI Chatbots
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